When KoffiePartners wanted to relieve all its directors of the burden of manually keeping mileage records in paper logbooks in 2018, Gaby van Tricht opted for TrackJack. “On the one hand, we chose the system for its capabilities, and on the other, it was financially attractive.”
It soon becomes clear from the conversation with Gaby that times have changed. “Michelle (ed.: a TrackJack employee) was simply allowed to visit us back then, explained the system and gave a short training session to everyone who would be using it.” All recording had to be organised more strictly and there would be no exceptions. The sales team, the mechanics and the delivery staff were all given the mileage tracking system.
KoffiePartners provides its customers with every convenience when it comes to hot and cold drinks, within a radius of approximately 100 km around its head office in Zwijndrecht. “We go the extra mile. We deliver right to the kitchen cupboard, offer personalised service and a wide choice of machines and coffee brands. Taking the hassle out of things and making customers happy – that’s what we deliver as a company,” says Gaby.
One of the first things KoffiePartners wanted to make clear to its managers when automatic journey logging was introduced was that it was in no way driven by mistrust. “We try to make things as easy as possible for everyone. Our technicians and delivery drivers make a huge number of visits every day. This system saves a lot of time and frustration.”
The basis of the partnership is journey tracking
The basis of the partnership, which now comprises a fleet of 16 vehicles, is journey tracking. It needs to be accurate for the tax authorities, should they ask for it. Still, it’s handy that the track-and-trace capabilities are simply included. “If a customer calls to ask when a technician will arrive, we can quickly see where the vehicle is at that moment and give a realistic estimate.”
Gaby does not use automatic monthly email reports. “The last bit of control I like to keep myself is that I create and save my own exports.”
Fortunately, not everything has changed with the times.
