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FAQ > Installatie

Rittenregistratie

How can I improve my Green Driving score?
How do I add a comment to a journey?
How do I appoint a director?
How do I create a 'mixed ride'?
How do I customise my ride?
How do I enter a mileage adjustment?
How do I export my journey log?
How do I set office hours?
How long are my journey records kept for?
I can't see any journeys. What should I do?
I have several directors and use Director Identification; how does it work?
What are useful places?
Why is there a difference between the mileage shown on TrackJack and that of my car?

Online account

Can I track my TrackJack in real time?
How can I share my system with someone?
How do I adjust the location frequency on the Endurance?
How do I connect Informer?
How do I view the locations on the map?
How does payment via a payment link work?
How long will my data be stored in the TrackJack system?
I want to create an additional user
I've forgotten the password for my online account. What should I do?
My vehicle or boat doesn’t have a registration number – what should I do?
What are credits and how do they work?
What are labels?
What does the mileage summary show?
Where can I find the manual?

App

How do I set up a safety zone?
I can't download the app. What should I do?
I get an error when opening the app
Where can I download the app?
Why do I have to log in again to the app?

Installatie

Are you planning to change your car?
How do I transfer my TrackJack to a new vehicle?
Is it possible to install a relay circuit?
My car is going to the garage – what do I need to bear in mind?
What is the power consumption of my TrackJack?
When will the scheduling team contact me to arrange the installation appointment?
Where can I find the installation guide?

Servicelevels

Farewell to the service code
How can I tell which TrackJack I have?
How do I renew my service or service level?
How exactly do the service levels work?

Klantenservice

Cancel my account
Does TrackJack use 2G or 4G?
Help, my TrackJack has stopped working
How do I contact customer service?
How do I create a case for customer service?
Where can I find my viewing code?

Webshop

Where can I find the invoice for my order?
Why can’t I log in to the online shop?

Meldingen/Alarmen

I’ve received a sabotage alert. What should I do now?
What are speed and zone alerts?
What is a sabotage report?
What is a theft report?

Opzeggen

Can I cancel my service at any time?

Installatie

What is the power consumption of my TrackJack?
Are you planning to change your car?
My car is going to the garage – what do I need to bear in mind?
When will the scheduling team contact me to arrange the installation appointment?
Is it possible to install a relay circuit?
How do I transfer my TrackJack to a new vehicle?
Where can I find the installation guide?

Solutions

Journey Logging
Fleet management
Mileage log
GPS Tracker
Time tracking
Eco-driving
CO₂ reduction & mobility
Blackbox
Vehicle tracking system
Equipment management

Products

TrackJack PRO Tax
TrackJack OTM
TrackJack GO!
TrackJack Motorhome Tracker

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